Accella ONE — A customer-centric Business OSOne system, running your customer
from front-of-house to back office
Every customer-facing job — marketing, sales, storefront, chat, service, and back-office work — unified in one system, on one customer dataset every team sees the same way. No customer slips through, no job falls through the cracks, and no data ever gets keyed twice.
Customer 360°
See every angle of a customer, from every channel, unified into one profile
100% Connect
Front-of-house to back-office connects seamlessly — one dataset across the whole system
No Re-entry
Enter data once, done — no more duplicate work across separate tools
Inside Accella ONE
Every tool your business needs, in one system
From storefront, AI chatbot, and sales flow to automation and back-office work — run every customer-related job from a single dashboard built for your business.
AI front-of-house answers customers, guides product selection, and hands off to your team when it matters
Accella ONE · Business Operating System
Turn scattered customer work into one system that runs end to end
From the moment a customer reaches out to after-sale service — storefront, chat, orders, payment, back-office work, and customer data, all unified in one fully connected system.
It's not just a selling tool. It's an operating system that runs the entire customer cycle — fully automated front-of-house, back-office work tracked through to close, on one dataset.
Works alongside Accella CRM — the proactive sales CRM for B2B teams, built on qualified leads.
AI front-of-house, from first message to close
Answers every channel, guides product selection, closes the sale, and takes payment in chat
Back-office where nothing falls through
Work that needs a person becomes a work order, tracked through to close
Every step of the sale, on the customer’s phone
The front-of-house experience customers see — from opening the storefront, to chatting, reviewing the order, to paying — all completed on their phone, no app-switching, no waiting.
Online storefront
Customers browse and order for themselves, from a storefront open 24 hours a day
Review the order
A summary of items, quantities, and net price for the customer to check and confirm before paying
Pay, all in one place
Generates a PromptPay QR, the customer attaches a payment slip, and the system confirms payment automatically
Chat with customers, handed off to a person when it matters
AI answers and guides product selection on every channel; when judgment is needed, it hands off to your team instantly
Accella ONE
The complete business operating system
AI runs the front-of-house · your team runs the back office through the system — every customer job, covered.
AI guides the customer from question to close
AI Assistant · Your Store
Online, auto-replying
Aroma Diffuser
฿690 · In stock
฿1,380
PromptPay
Customers reach out on any channel — AI replies, guides product selection, closes the sale, and takes payment in chat. Fully automated front-of-house, no customer slips away.
Work that needs a person becomes a work order
Verify slip & confirm payment
SO-1042 · Rungrueang Co., Ltd.
Every job the system can't handle itself is converted into a work order and routed into OS for your back-office team — tracked through to close, nothing falls through.
Every step, connected into one system
Front-of-house to back-office connect within one system — work flows on automatically, with no seam for anything to slip through.
Built for every kind of selling
Retail
B2B Enterprise
Service
Pre-order
Venue Booking
Appointment
These six are just examples — one system genuinely handles every sales motion: retail, enterprise, services, classes, membership, subscriptions, and more.
Accella ONE
Every customer job, in one place
AI runs the front-of-house from start to close · every back-office job is tracked — no customer slips away, no job falls through.
See the next axis · Tele-sales teamCovers the entire customer cycle
Every customer-related job, in one system
Accella ONE isn't just a sales system — it's an operating system that covers every side of the customer relationship, from attracting customers, to closing the sale, to service and back-office work, all on the same dataset.
Marketing & Leads
Capture leads from every channel into one database, with customizable forms and campaigns — no customer slips away
Sales
Online storefront, chat, orders, and payment — a complete cycle in one place, built for every sales motion
Customer Service
A unified inbox across every channel, caring for customers before and after the sale — no message goes unanswered
Back-office & Team
Work that needs a person becomes a work order, routed to the team, and tracked through to close automatically
Automation
Design back-office workflows the system runs itself, connecting every step seamlessly
360° Customer Data
CRM + CDP unified into one dataset, with a business-wide dashboard for decisions grounded in real data
Why Accella
It's not just a tool. It's a business operating system that runs the full cycle
One system, the entire customer cycle
Front-of-house to back-office connect within one system — no stitching multiple tools together yourself
One dataset, never re-entered
One customer equals one dataset every team sees the same way — Customer 360 ends duplicate data entry
Nothing falls through, no customer slips away
Every job the system can’t do itself becomes a work order, tracked through to close automatically
Built for every kind of business
Retail, enterprise, services, pre-order, booking, appointments, membership — genuinely adapts to how your business works
Start with us
Let every customer-facing job run itself, end to end
Accella is ready to consult on designing a business operating system that genuinely fits your products, your workflow, and how you care for customers — talk to our specialists to unify every customer job into one system.
"A customer-centric business operating system — every job, every piece of data, in one place."